When will I receive my order?
Delivery to most physical addresses occurs within 2 to 28 business days. The following in-house processing procedures will postpone the shipping of your order: pre-orders, back-order, and manual billing verification. Your delivery time depends on the shipping method you select for the items in your order. Back order might arrive separately.
When will I receive my order?
Delivery to most physical addresses occurs within 2 to 28 business days. The following in-house processing procedures will postpone the shipping of your order: pre-orders, back-order, and manual billing verification.
What shipping method do you use?
Nearly all international shipments are sent via UPS service. We prefer UPS because they provide insured and traceable service on every shipment. We might ship via international post if UPS cannot deliver to your address. Most postal services are neither insured nor traceable, and we cannot be responsible for the loss or damage of these shipments.
May I ship to a post office box or private box address?
UPS does not carry to box addresses, so you must provide a physical address for delivery.
Is any of your merchandise restricted in my country?
All countries regulate the quantities and varieties of items that can be imported. Please check with your local customs agency before ordering. Most of our items are intended for use by English-speakers. You are responsible for obtaining proper permission to receive the items in your order.
Will I need an import license?
Most countries do not require that you have an import license before receiving small shipments for personal use, but some countries do. Please inquire with your local customs agency for more information. You are responsible for obtaining proper licensure to receive the items in your order.
Do you charge tax?
We do not charge tax on International orders when you check out, but your local customs officials will assess taxes before allowing the item to enter your country. The carrier will usually pay these fees on your behalf and collect them from you at the time of delivery. You are responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery. We reserve the right to charge a restocking fee and recover costs billed to us in the event that you refuse an international shipment because of duties and customs charged by your country. OH, KY, MI, WV, IN residents will be subject to OH, KY, MI, WV, IN State Sales Tax.
What does "COD" mean?
When used as a shipping term, COD means collect on delivery. If you see this notation on your shipment, you must pay customs charges before the carrier will deliver your order. The shipping charges are paid when we ship your order to you.
Will my recipient have to pay customs charges on a gift?
In most cases, yes. We must provide the description and value of all items included in your order. Your local customs officials are responsible for determining the appropriate import fees, and they will usually assess duties on any item shipped in relationship to a business transaction, even if the recipient is receiving the item as a gift.
What should I do if I am missing an item or if I received a defective or incorrect item?
Please accept our apologies if your order was not processed correctly. Just contact us at firstname.lastname@example.org , and we will do our best to correct your order as efficiently as possible. We can usually reimburse reasonable return shipping fees if you need to return an item due to our error.
Are customs charges refundable?
ALL import charges are non-refundable. These fees are paid to your government revenue organization, so we cannot refund them. Your government revenue organization might refund previously-paid customs charges if you can show proof that you have returned the item. Please contact your government revenue organization for more information. In most cases, you will need to send them the items listed below for consideration of refund. Please do not send these items to us as we are unable to contact your government revenue organization on your behalf.
official customs refund request form
- proof that you received the item (receipt from FedEx)
- proof that you paid the customs charges (cancelled check, cash receipt, or banking statement)
- proof that you returned the item (receipt for shipping the item back to us)