Determining a Standard of Cleanliness
Wednesday, May 21, 2014
As they
say, everything is relative, and establishing a cleanliness standard for your
organization is no exception. How you determine the appropriate standards for
your company depends on a number of factors from the business conducted in your
buildings to the clients you serve and how they perceive their environment. But
whether the standard is “clean enough to manufacture microchips” or “clean
enough to make shoppers feel comfortable” establishing a standard is as
important as the products used to meet that standard.
Many
industries have an established standard that all organizations within that
industry are expected to meet. Cleanliness is a matter of life and death in hospitals,
and imagine the process of establishing and maintaining a cleanroom, where
small particles are enemy number one and can drastically—negatively—affect the manufacturing process.
In
others, companies determine their standards independently but are still subject
to judgment by clients and customers that ultimately affects their business.
Consider the hospitality industry. While each hotel owner may have individual
standards, methods and preferences when it comes to cleanliness, ultimately
they’re trying to please guests who have their own internal compass that tells
them whether a room, a lobby or a swimming pool has passed the test.
Best
practice suggests that regardless of your industry, rather than relying on
personal opinion, seeking professional advice on creating a company-wide
standard of cleanliness will serve employees, customers, clients and the bottom
line well. Outside sources can determine problem areas that may have been
missed, draw attention to issues that are highly important to customers but
easily ignored by staff (such as certain smells) and can remove the variance of
personal opinion from the equation.
Try
establishing a philosophy of cleanliness that applies to every aspect of your
organization. As the author of this article
on keeping the “heart of the house” as clean as the “front of the house” notes
(in other words, the areas of a hotel that guests don’t see versus the areas
that they do), it shows throughout the building when employees are encouraged
to take pride in the cleanliness of their establishment—including the areas
that are never—or rarely—seen by clients and customers.
This
standard should encompass methods, products and frequency. Once you’ve
determined the goals, consider how you want to reach them efficiently (do you
need to hire professional janitorial staff or can you ask employees to hit
cleanliness benchmarks), which products will best accomplish your goals (and
fit your budget) and how often cleaning needs to take place in order to maintain
the standards.
Whatever
standards you come up with, Mailender has the products you need. Contact us today to discuss
how we can help you meet your cleanliness goals today and always.
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